Terms of service

Last updated · 13.11.2026

These terms apply when you buy on frag.id. The seller is PT WANGI KURASI PRATAMA, the company behind the FRAG brand, based in Kabupaten Garut, West Java. Its business number, licences and registered address are on Seller information. By placing an order you agree to these terms, to Shipping & returns and to the Privacy policy.

They also apply to orders our customer service helps you place on WhatsApp and you pay on frag.id, and to orders you pick up at FRAG Garut. Purchases at the FRAG booth follow the receipt you get at the counter. Nothing in these terms limits your rights under Indonesian consumer protection law (UU No. 8/1999).

1. Orders and prices

• —Prices are in Indonesian Rupiah and shown in your bag and at checkout before you pay.
• —The total at checkout is the products, shipping and, when it applies, the decant service fee, minus any discount. There is no extra fee for the payment method you choose.
• —PT WANGI KURASI PRATAMA is not registered for VAT (non-PKP), so our prices include no VAT.
• —Your order is confirmed when the payment is received. Until then the items are held for you for 10 minutes, or 1 hour when you pay at Indomaret or Alfamart; an unpaid order then expires and nothing is charged.
• —The price that applies is the one at checkout when you pay. We email you an order confirmation; keep it as your proof of purchase.

2. Cancelling an order

A paid order can’t be cancelled, except in the cases below. Each one gets a full refund, including the shipping you paid.

• —A price on the site was clearly wrong. We contact you before shipping, and you can cancel.
• —An item you paid for turns out to be out of stock. We tell you and cancel that item.
• —We can’t get the stock for your pre-order. We cancel it and add 5% of its amount in points.
• —We’re late: ready items aren’t handed to the courier, or ready for pick-up, within 3 working days after payment, or a pre-order hasn’t shipped within 14 days. You can ask us to cancel, or keep waiting.

When only part of an order is cancelled, we refund the price of that part. We never deduct payment provider fees, and we process every refund within 7 days. How the money comes back: Shipping & returns.

3. Pre-orders

• —Pre-orders are for members (signed in). You pay in full when you order and we ship within 14 days. If we can’t get the bottle, we refund you in full and add 5% of it in points. A completed pre-order earns 5% bonus points on top of the usual points.
• —An order with a pre-order and ready items ships either together (when the pre-order arrives, one shipping fee) or separately (ready items now, the pre-order later, shipping charged for each parcel). When it ships separately, FRAG pays 50% of the pre-order parcel’s shipping, up to Rp 15.000; the shipping shown at checkout already includes this.

4. Decants

• —Decants (3, 5 or 10 ml) are poured from an original bottle when we pack your order and can’t be exchanged.
• —An online order with decants only, without bottles or pre-orders, has a decant service fee of Rp 4.000 for each decant under three: Rp 8.000 for one decant, Rp 4.000 for two, nothing from three. Your bag shows it before you pay. Purchases at the FRAG booth have no service fee.
• —We pour decants ourselves, so we make no authenticity or halal claim for them.

Flammable. Keep away from fire, heat and children. For external use only.

5. Payment

You pay on frag.id through Xendit, our payment provider: virtual account (BNI, BRI, Mandiri, Permata, BSI, Bank Sahabat Sampoerna, CIMB Niaga), QRIS, e-wallet (OVO, ShopeePay, AstraPay), card (Visa, Mastercard, JCB) for orders from Rp 500.000, PayLater (Akulaku) or cash at Indomaret or Alfamart. Orders are paid in full; with PayLater you pay Akulaku in instalments on their terms.

We only take payment through Xendit on frag.id, never by transfer to a personal account. We never ask for your password, PIN or OTP. If someone claiming to be FRAG asks for them, don’t reply and tell us.

6. Discount codes

• —One code per order; codes can’t be combined or exchanged for cash.
• —Some products are excluded from codes because of the distributor’s minimum price. Your bag shows this before you pay.

7. Points and affiliate links

• —Every account on frag.id is a member. Paid orders on your account earn points worth 2% of the product price you paid, after discounts.
• —No points are earned on the part paid with points, on shipping, gift wrap or the decant service fee.
• —Share your affiliate link: when someone else orders through it, you earn 5% of the product price they paid in points. Orders with your own email or phone number don’t count.
• —Points become usable 7 days after the order is delivered or picked up, or 14 days after it ships when the delivery isn’t recorded.
• —Points last 12 months from the day they become usable. When you use points, the ones that expire first go first.
• —1 point = Rp 1. You can use them at the FRAG cashier, from 10.000 points at a time. Points can’t be used at checkout on frag.id yet and can’t be exchanged for cash.
• —When an order is cancelled or refunded, its points are taken back.
• —We announce any change to these numbers at least 14 days before it applies, on this page and by email.

8. Shipping, exchanges and authenticity

Delivery times and costs, exchanges, damaged parcels and refunds are covered in Shipping & returns. Every bottle is original, from official distributors: see Authenticity. How we make our product photos: Product imagery.

Until a parcel reaches you, damage or loss in transit is our risk. We replace the item or refund you, and we deal with the courier’s claim ourselves.

9. Your account

You can buy as a guest or sign in with a 6-digit code sent to your email. Keep access to that email safe; we never ask for a password.

10. Complaints

Questions and complaints: halo@frag.id or WhatsApp 0877-7556-4040. We reply within 1 × 24 hours on working days. If we can’t settle it, you can contact the consumer complaints service of the Ministry of Trade (Ditjen PKTN), or take the dispute to a consumer dispute settlement body (BPSK) or the competent district court. Their contacts are on Seller information.

11. Law, language and changes

These terms follow Indonesian law. If the Indonesian and English versions differ, the Indonesian one applies. We announce changes at least 14 days before they take effect, on this page and by email to customers with an account or an open order. Each order follows the terms in force on the day it was placed.