Seller information

Last updated · 13.11.2026

frag.id is run by PT WANGI KURASI PRATAMA, the company behind the FRAG brand. Use the details below for letters, legal notices and complaints.

Company

• —Company: PT WANGI KURASI PRATAMA (Perseroan Perorangan)
• —Brand and website: FRAG · frag.id
• —Business number (NIB): 1510260081541
• —Business activities: KBLI 47724 Retail trade of cosmetics for humans · KBLI 47901 Digital platform intermediating retail trade
• —E-commerce licence (PMSE): NIB 1510260081541 for KBLI 47901, scope PPMSE (Retail Online), issued through OSS on 12 November 2026
• —Electronic system registration (TDPSE): 031101.01/DJAI.PSE/11/2026, private-scope electronic system operator
• —Tax status: not VAT-registered (non-PKP)
• —Registered address: Hijra Sukamukti 2 Blok R2, RT 005/RW 013, Desa Sukamukti, Kec. Banyuresmi, Kabupaten Garut, Jawa Barat 44191

The registered address is for letters and legal notices. Pick-ups are only by arrangement on WhatsApp, once your order is ready.

Customer service

• —Email: halo@frag.id
• —WhatsApp: 0877-7556-4040
• —Hours: Monday to Friday, 09.00–17.00 WIB. We reply within 1 × 24 hours on working days.
• —Personal data requests: privasi@frag.id, answered within 3 × 24 hours, weekends and holidays included. See the Privacy policy.
• —Use the same channels to report wrong information on the site, including in images edited with AI. We check it and fix it.

Complaints to the government

If your complaint isn’t resolved with us, you can contact the consumer complaints service of the Directorate General of Consumer Protection and Trade Compliance (Ditjen PKTN), Ministry of Trade: WhatsApp 0853-1111-1010, email pengaduan.konsumen@kemendag.go.id, phone (021) 3441839. You can also take a consumer dispute to a consumer dispute settlement body (BPSK) or the competent district court.

What we sell

FRAG is a retailer. We buy every bottle from official distributors in Indonesia; we’re not the maker or the BPOM notification holder of the perfumes we sell. Perfume brands belong to their owners. Decants are poured by us from an original bottle. Details: Authenticity and Product imagery.