Hello from FRAG!
How can we help?
Every bottle comes from an official distributor in Indonesia, never from grey-market resellers. Decants are poured from those same bottles. Batch codes are on the box; if anything looks off, contact us and we’ll make it right.
Virtual account (BNI, BRI, Mandiri, Permata, BSI, Bank Sahabat Sampoerna, CIMB Niaga), QRIS, e-wallet (OVO, ShopeePay, AstraPay), card (Visa, Mastercard, JCB), PayLater (Akulaku) and cash at Indomaret or Alfamart. You choose at checkout and pay through Xendit.
Yes, with PayLater: choose Akulaku at checkout. You pay Akulaku in instalments on their terms; FRAG doesn’t add a fee.
We pack your order within 1–2 working days and ship it from Garut, West Java. Each courier shows its delivery estimate at checkout; outside Java it can take 1–3 days longer.
Unopened bottles in their sealed box can be exchanged within 5 days of delivery or store pick-up. Opened bottles and decants can’t.
Send us a photo within 48 hours of delivery and we’ll exchange it. You don’t need to return the broken one.
You pay the courier’s rate for your area and parcel weight, shown at checkout before you pay. Addresses in Kab. Garut can also pick up from us for free.
Nothing here yet. Ask an advisor (we reply within one working day).
100% original. Every bottle.
Sourced from official distributors. No grey-market stock.
Email
halo@frag.idReplies within 1 working day
Hours
Mon–Fri · 09:00–17:00 WIB
Closed on public holidays
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